Some users unable to login to Upstock

Incident Report for Upstock

Resolved

This incident has been resolved.

Posted Feb 21, 2023 - 14:34 NZDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 21, 2023 - 14:02 NZDT

Update

We are continuing to work on a fix for this issue.

Posted Feb 21, 2023 - 13:13 NZDT

Identified

We've identified the cause and are currently looking into a fix with urgency.

As a temporary fix, please try private browsing or clear your site settings, storage, cookies and cache. This should allow you to login again.

Posted Feb 21, 2023 - 12:18 NZDT

This incident affected: Application (go.upstock.app) and Auth0 (Auth0 Authentication API).